Terms & Conditions
Wine club selections are billed on the first day of the month of the quarterly selection. Will call pick up is available the second day of the release month. Wine may only be purchased by and delivered to persons who are 21 years of age or older. Benefits are non-transferable; limit to two (2) people per membership. Carter Creek Winery Resort & Spa reserves the right to change member benefits and pricing at any time without notification.
Will Call Members
(Picking up) Members on will-call will have 45 days to pick up their wine selection; after which the member will be charged an additional shipping fee and will receive an email notification that the selection has been shipped.
Packages are shipped via UPS which will attempt delivery three (3) times before sending it back to Carter Creek Winery Resort & Spa and a UPS return fee will incur. In such instances, you may have your package held for pick up or re-shipped for an additional shipping fee. It is the responsibility of the member to notify Carter Creek Winery Resort & Spa of any address changes before wine is shipped. Any shipping costs incurred for refused or re-shipping wines are the responsibility of the member. We are unable to ship to a P.O. Box or API/FPO, and an adult signature is required at time of delivery (age 21 or older).
All wine shipments, including taxes and applicable costs, are automatically billed to a credit card on file for each member. Please update credit card on file if necessary.
We do not refund wine that is damaged due to extreme heat or cold weather while in transit. We will replace bottles for an additional shipping cost if the damaged bottle is returned. No exchanges are allowed. Memberships may be cancelled at any time with written notice after the member has fulfilled three selections (your initial 1st pick-up and 2 automatic billing) without further obligation, except for wine billed or shipped prior to receipt of notice by the Wine Club Department.
Need to speak with a Wine Club Concierge?
Contact us at 844.362.1248 or firstname.lastname@example.org.
Carter Creek Winery Resort & Spa | Wine Club Department
4064 West, US-290
Johnson City, TX 78636